Refund and after-sales policy
This policy explains how orders settle, when you are refunded and how to request after-sales. All refunds go to your account balance.
How orders settle
- Quotes count unique numbers that pass validation; malformed numbers are free.
- The quote is held from your balance when you order.
- On completion the order settles on the numbers processed, not the matches, and the rest returns to your balance automatically. If nothing was processed, the full amount is returned.
Cancelling an order
- You can cancel a queued order in the app for a full refund to your balance.
- For an accepted or running order, contact support. You pay for the work already done.
Failures
- If an order cannot be split into tasks, it is fully refunded.
- If some tasks fail, you pay only for the numbers processed successfully and the rest is refunded.
After-sales requests
- Only completed orders can have an after-sales request.
- Give the reason and the quantity in order management. The quantity cannot exceed the order’s settled quantity.
- If support approves, the approved quantity times the order’s unit price returns to your balance. If not, the order goes back to completed.
Top-ups not credited
Send the exact amount shown, before the top-up expires. The payment is credited automatically once it is confirmed.
If you sent the wrong amount, paid after the top-up expired, or a fee was deducted, claim the payment yourself first: paste the transaction hash under "Paid but not credited?" on the top-up page in the app, or tap "Paid but not credited? Submit the transaction hash" in the Telegram bot's top-up menu. Payments that match one of your own top-ups from the last 30 days are credited automatically; others are reviewed by support, and the result appears under "My claims". Each account can submit up to 5 claims every 24 hours.
If a claim does not resolve it, contact support.
Contact
For refunds or after-sales, contact us with your order number.